Hi, I'm Kimberly Kan.

Digital Marketing Strategist | Creative Designer | Content Creator | Tech Enthusiast

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CV

 


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4:33 Creative Labs
April 2016 – Present
COMMUNITY MANAGER

  • Planned and executed community schedule for pre-launch and soft launch phase in Singapore market
  • Crafted all press release for game launch and content updates
  • Promoted games by seeding local online communities and reached out to relevant medias inviting reviews and showcase on their platforms
  • Analyzed performance of content on social media to further improve community plans and actively listened to community feedback
  • Performed QA tests and worked closely with operations to further improve game mechanics

• Answered inquiries promptly and followed up on user communications while forwarding feedback to the operations and development team.


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NHN Entertainment Singapore
Nov 2014 – April 201612243313_1072033702809351_373737777112338721_n7043_1551916945098469_2500761737902266212_n
COMMUNITY & EVENTS EXECUTIVE

  • Managed OASIS NetCafe Facebook and LINE official account that has over 2,000 followers by engaging players with daily content.
  • Worked closely with the marketing team to brainstorm ideas to further improve brand awareness.
  • Research and ensured popular upcoming titles were first installed in our cafe before competitors.
  • Gathered players feedback on cafe issues and worked closely with operations team to resolve them

• Worked closely with publishers to plan and run events at the cafe, coordinated efforts with operations team to ensure event success.


nhn_300_1
NHN Entertainment
Singapore
May 2013 – October 2014
PRODUCT & CREATIVE EXECUTIVE

Worked on titles: DragonSaga SEA, Fish Island SEA, Puzzle Run SEA, Party Time SEA, Fantasy Defense II and Castle Master II

  • Planned Facebook community events and managed the chatter of online communities of up to 29,000 players.
  • Produced all creatives required for marketing campaigns, press releases, website, web shop and social media
  • Crafted press releases & LINE message blast that was disseminated in Singapore, Thailand, Indonesia & Vietnam.
  • Liaise with product managers to efficiently resolve player submitted support ticket and participated in QA testing to ensure that localization was performed accurately.

 

 

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