• Planned and executed community schedule for pre-launch and soft launch phase in Singapore market
• Crafted all press release for game launch and content updates
• Promoted games by seeding local online communities and reached out to relevant medias inviting reviews and showcase on their platforms
• Analyzed performance of content on social media to further improve community plans and actively listened to community feedback
• Performed QA tests and worked closely with operations to further improve game mechanics

• Answered inquiries promptly and followed up on user communications while forwarding feedback to the operations and development team.

• Managed OASIS NetCafe Facebook and LINE official account that has over 2,000 followers by engaging players with daily content.
• Worked closely with the marketing team to brainstorm ideas to further improve brand awareness.
• Research and ensured popular upcoming titles were first installed in our cafe before competitors.
• Gathered players feedback on cafe issues and worked closely with operations team to resolve them

• Worked closely with publishers to plan and run events at the cafe, coordinated efforts with operations team to ensure event success.

Worked on titles: DragonSaga SEA, Fish Island SEA, Puzzle Run SEA, Party Time SEA, Fantasy Defense II and Castle Master II

• Planned Facebook community events and managed the chatter of online communities of up to 29,000 players.
• Produced all creatives required for marketing campaigns, press releases, website, web shop and social media
• Crafted press releases & LINE message blast that was disseminated in Singapore, Thailand, Indonesia & Vietnam.
• Liaise with product managers to efficiently resolve player submitted support ticket and participated in QA testing to ensure that localization was performed accurately.